Our tCd Methodology is travelling!!!
Unstoppable month for the team of the Creative Dots!
Training days with the tCd Methodology throughout the Spanish geography for our customer Meliá Hotels International: 19 hotels working towards Excellence in the relationship with their MICE customer.
We study the evolution points of your service or business and develop a strategic plan that adapts to the specific needs of your teams and / or customers through our tCd Methodology.
If you are a professional at events, the Creative dots is your ally in the strategic design of events that generate a positive and memorable impact on your customer experience.
The objective of our training with the tCd Methodology is to focus the strategic plan of your company on the users of your services. We analyse your Customer Experience Journey and implement Customer Experience procedures.
How do we do it? Via a journey with stops in the below four transformation dots:
Dot 1: We analyse internal procedures in the design and in the management of events, studying every moment of relationship with the customer. Objective: all interactions with the event customer have the purpose of generating long-term satisfaction.
Dot 2: We design perfect procedures to achieve the objectives of the company.
Dot 3: The motivation and professional evolution of your teams is the best way to improve the Customer Experience. Through in-company trainings, we unlock the potential of your company and implement the new procedures with which you will achieve the result you want.
Dot 4: And to ensure that each and every one of these new procedures is implemented, we detect talent and create teams of internal "Leaders of Transformation”. They are our "guardians" of these excellent and innovative procedures.
Dynamic training, based on empathy and understanding of the needs and motivations of people, to help you achieve excellence, but we better share this tCd Experience with you ...