IT´S NOT ABOUT PLANNING EVENTS,

IT´S ABOUT CREATING EXPERIENCES

 
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CONSULTANCY COMPANY SPECIALIZED: WE ARE YOUR ALLY

Because like you, we believe in the effectivity of the event as an effective strategic communication and marketing tool, and we are convinced that the key to guarantee its success is the application of Innovation Methodologies for its design, organization and execution, always focused on the Customer Experience.


CONSULTANCY AND TRAINING IN COMPANY


We assess some of the most pioneering brands worldwide in the design and organization of their events using the Event Canvas Methodology, and we train teams in the Events Client management using the tCd CX Methodology.

 

 
 

Our services

We work with method and tools and apply our experience to the development of the event and to our clients, converting the relation into a successful partnership.

Consulting for Excellent Management of the MICE Customer Experience

People, processes and technologies become the main elements to develop an effective, differential and unique Customer Experience strategy.

How do we do it?

  • We create a clear and transversal vision of the Customer Experience.

  • We design efficient procedures for Excellent MICE Customer Management.

  • We analyze your brand's key customers using the Stakeholders Map and the Empathy Map.

  • We manage talent, develop the skills of your team and promote innovative and creative solutions.

  • We create emotional relations with your clients through the analysis of the Customer Journey Map.

  • We align your Team with the Customer Experience Strategy and empower Employee Engagement.

  • We measure the ROI of the Experience to achieve greater efficiency, more satisfied customers and competitive advantages.


Consultancy and in-company training in Event Design using the Event Canvas Methodology

Ángeles Moreno, Spanish Director of Event Design Collective, is consolidating the design of strategic events in Spain, organizing workshops for professionals and offering consulting services to companies in the sector using the Event Canvas Methodology.

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We work hand in hand with current leaders of the sector as well as leaders of the future, PROMOTING INNOVATION.

Our clients say!

 

Testimonials

"Working with Angeles and her team at the Creative dots has been a pleasure, they have inspired and motivated us to carry out events with excellence, understanding very well our philosophy and way of working here at Impact Hub" The design of our procedures thanks to her advice and experience allows us to say, without doubt, that there is a before and after in our events thanks to the Creative dots " 

Tamara Kreisler - Event Manager IMPACT HUB MADRID


Our traveling colleagues: